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Automatic Retries

We attempt to deliver each webhook message based on a schedule with exponential backoff. Each message is attempted based on the following schedule, where each period is started following the failure of the preceding attempt:
  • Immediately
  • 5 seconds
  • 5 minutes
  • 30 minutes
  • 2 hours
  • 5 hours
  • 10 hours
  • 10 hours (in addition to the previous)
If an endpoint is removed or disabled delivery attempts to the endpoint will be disabled as well. For example, an attempt that fails three times before eventually succeeding will be delivered roughly 35 minutes and 5 seconds following the first attempt.

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Manual Replays

If a webhook message fails, you can manually replay it. You can replay not only failed webhook messages, but also succeeded ones. Replay Webhook Here’s how to replay a webhook message:
  1. Go to the Webhooks page
  2. Navigate to the Webhook Endpoint you are using
  3. Go to the Webhook Message you want to replay
  4. Click on the “Replay” button
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